Help centre
Frequently asked questions
Quick answers about orders, prescriptions, appointments and pharmacy services.
How do I place an order?
Browse available products, add what you need to your cart, sign in, provide your delivery details and complete secure payment.
What happens with prescription medicines?
Products marked as prescription-required are supplied only after a pharmacist reviews a valid prescription. Upload your prescription through the website and the pharmacy will contact you.
Are online prices and stock current?
The storefront reads sellable inventory and retail prices directly from the pharmacy system. Availability can still change while an order is being completed.
How are appointments confirmed?
An online appointment is a request. Pharmacy staff will contact you to confirm the final date, time, branch and any preparation required.
How can I track an order?
Sign in and open My Account, then select Orders to see your order and payment status.
Need help or clarification?
Contact the pharmacy